| Products and Services: eStatements |
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We are pleased to announce that Bank of Granite now
offers eStatements - an electronic version of your paper
statement. Using your current email address, you can
have a monthly statement automatically delivered directly
to your email Inbox! We're sure that you'll enjoy the
convenience of this service.
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eStatements, there's no need to continue receiving
paper statements. The benefits include: |
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Eliminate paper storage
hassles - save your statement electronically |
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The convenience of
being able to save statements on your computer and
print them whenever you like - or send your statement
to your accountant. |
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Save time, view at
your convenience, no waiting for snail mail |
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It's simple and it's
FREE! |
To sign up for this service, you must complete the
eStatements Application and Agreement. You will need
your name, account number(s) and e-mail address. You
will then be asked for a password. Once you've signed
up for eStatements, you will receive an email each month
with your statement as a secure (password protected)
Adobe Acrobat Reader (PDF) attachment.
Download
the application form here.
| System
Requirements: |
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Internet Access |
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Valid e-mail address |
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Microsoft Internet
Explorer 5.0 or 6.0, Netscape 4.5-4.77 or 6.1, or
AOL 6.0 |
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Adobe Acrobat Reader®
version 5.1 (download
here) |
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Before you download
Acrobat Reader 5.1, make sure that your system meets
the minimum requirements: |
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Pentium-class
processor |
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Microsoft Windows
XP, 2000, NT 4.0 with Service Pack 5 or 6
(Service Pack 6 recommended), Millennium Edition
(Me), or 98 Second Edition |
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64 MB of RAM |
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30 MB of available
hard disk space (an additional 60 MB is needed
during installation) |
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Microsoft Internet
Explorer 5.0 or 6.0, Netscape 4.5-4.77 or
6.1 with the Internet Properties configured
for Web access (for more information, contact
your system administrator), or America Online
6.0 |
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JavaScript must
be enabled in the Web browser (for instructions,
refer to documentation included with the Web
browser) |
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THE CHARLOTTE OBSERVER
Bank of Granite Introduces E-Statements - Customers
Can Receive e-mailed Images of Checks
Monday, December 23, 2002
-Section: BUSINESS MONDAY
-Edition: ONE-THREE
-Page: 8D
-RICK ROTHACKER,
Staff Writer
-Column: RICK ROTHACKER - INSIDE BANKING
Bank of Granite Corp. may be small, but that
doesn't mean it's not into new technology.
In 1997, the Granite Falls-based bank was among
the first to return images of canceled checks
to customers (instead of the actual checks), and
now it is ready to unveil another innovation:
e-statements.
To customers who sign up for the service, the
bank will e-mail statements that look like print-outs
and contain images of their checks.
The bank has been testing the service with employees
for about two months and sees "significant" cost
savings if it's successful, said Chief Information
Officer Mark Stephens. That's because printed
statements require envelope stuffing and postage.
"We pride ourselves on old-fashioned service,
but as far as new technology, we have been pretty
progressive," Stephens said.
He said the bank has a sizable potential audience
for the statements: its 4,000 online banking customers,
about 10 percent of its customer base. The bank
plans to send e-mails about the service to those
customers in coming weeks, and highlight the option
on its Web site.
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What is eStatement?
eStatement is an electronic version of your statement and images
delivered to your e-mail address each month. You can view and
print your statement right from your computer. |
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Will I receive my check images and reconciliation
page with my eStatement?
Yes. |
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Will I continue to receive
my paper statement in the mail?
No. You can either receive a paper statement or an electronic
statement. You can not receive both. |
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When will I receive my eStatement?
Historically, you have waited for your paper statement to be
mailed and waited for mail delivery. Your eStatement will be
e-mailed within two business days following the statement date
found in the upper right portion of your paper statement. |
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Will my eStatement look
the same as my paper statement?
Yes. Your eStatement looks exactly like your paper statement. |
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May I receive my electronic statement from time to
time, without signing up for eStatements?
Unfortunately no, we are unable to offer periodic online statements
at this time. If you need to view your account activity, Granite
Online Banking product is full of features to help you.
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How do I save my eStatement
for future reference?
You can create a folder on your hard drive and move/copy the
PDF file into it. |
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Will I receive an eStatement
for all of my accounts?
A separate eStatement will be mailed for each account selected
for eStatements. |
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Is there a charge for eStatements?
No, eStatements are free! |
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Do I have to sign up for
Granite Online in order to receive an eStatement?
No, you may have your statement e-mailed without signing up
for Internet Banking. However, we do suggest you that you try
our Internet Banking demo and experience the many features that
we offer. |
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Is my statement information
secure?
Your statement will be encrypted and password-protected prior
to delivery using 128-bit cipher strength encryption. You will
be required to enter this password before accessing your statement.
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Will I need a password
to view my eStatement?
Yes. |
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What should I use for a
password?
Use any combination of letters and numbers that are easy for
you to remember. This password gives you access only to your
eStatement. |
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Will I be able to print
my statement and check images?
Yes. Once you open the statement e-mail attachment you will
be able to print it just like you print any document on your
computer. |
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How do I sign up for eStatements?
You can enroll online by using our contact
form or at one of our Bank
of Granite offices. |
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What is Adobe Reader and
why do I need it?
Adobe® Acrobat® ReaderTM is free software used for viewing and
printing of electronic forms. You will need this software (version
5.1) installed on your computer in order for your computer to
download, decrypt, display or print your statement and images.
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How can I get Adobe Reader?
The e-mail that contains your electronic statement will have
a link to enable you to download the free software at that time.
Or, download it online here
via Adobe's web site. |
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Can I have my eStatement
sent to more than one email address?
Yes - you may have your eStatement delivered to up to three
e-mail addresses. |
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Can I e-mail my eStatement
securely to my accountant or other professional?
Yes. Your eStatement can be e-mailed and will retain the same
level of encryption as the original eStatement. The recipient
of the eStatement will need your password in order to open the
statement. |
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What if I change my email
address?
In order to continue receiving your eStatement, you need to
notify us in writing of your email address change. This can
be done by contacting a customer service representative or by
contacting us through the form
on this site. |
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How long will it take to
set up my eStatement?
Once you have responded to our set-up verification email you
will be set up within one banking day. You will see your first
eStatement within two business days, following the day your
statement would normally be printed. |
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Where is my downloaded
statement?
Your downloaded statement is sent to a designated folder on
your hard drive that has been pre-set on your computer for all
of your downloaded files. This can be different from computer
to computer. Some of the most common folders that downloads
are directed to are: America Online - file name "Download" or
"Temporary Internet Files" Folder. You will need to refer to
your computer's operating manual to determine where the manufacturer
set this up. Alternately, you can designate a specific folder
on your hard drive to save your statements in. |
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Who should I contact if
I don't receive my eStatement?
You can using our form
or contact a customer representative at your local
Bank of Granite office. |
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How do I cancel my eStatement?
You may cancel your eStatement service at any time by providing
us with written notice. It may take as long as forty-five (45)
days from the bank's receipt of your written notice of cancellation
for you to receive your next monthly printed mailed statement,
with all subsequent printed and mailed statements arriving monthly
thereafter. |
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| If you have any additional questions
or would like more information, call or come by any Bank
of Granite offices today. |
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Related Sites
Some information and articles contained on this web site are in the PDF
Format. You will need the Adobe Acrobat Reader plug-in to
view these. 
