Survey

Banking with us should be banking the way you want it. That's why we will always listen to your comments about our service. Please take a moment to answer some questions regarding your experience with us and one of our branches. Your responses will be used to help us stay focused on the kind of service you expect.


Which branch would you like to associate your feedback with?



  1. Overall, how satisfied are you with the quality of service you have received
    from Bank of Granite over the last 6 months?

    • Very Satisfied
    • Somewhat Satisfied
    • Neither Satisfied nor Dissatisfied
    • Somewhat Dissatisfied
    • Very Dissatisfied
    • No Response

  2. The banking professionals I deal with are able to provide the information I need in the time frame I want.

    • Strongly Agree
    • Agree
    • Neither Agree nor Disagree
    • Disagree
    • Strongly Disagree
    • Does Not Apply

  3. The banking professionals I deal with are knowledgeable.

    • Strongly Agree
    • Agree
    • Neither Agree nor Disagree
    • Disagree
    • Strongly Disagree
    • Does Not Apply

  4. The banking professionals I deal with treat me as a valuable customer.

    • Strongly Agree
    • Agree
    • Neither Agree nor Disagree
    • Disagree
    • Strongly Disagree
    • Does Not Apply

  5. I trust the banking professionals I deal with at Bank of Granite.

    • Strongly Agree
    • Agree
    • Neither Agree nor Disagree
    • Disagree
    • Strongly Disagree
    • Does Not Apply

  6. Overall, I am pleased with my interactions with the banking professionals at Bank of Granite.

    • Strongly Agree
    • Agree
    • Neither Agree nor Disagree
    • Disagree
    • Strongly Disagree
    • Does Not Apply

  7. Do you have anything else you would like to share with us about the banking professionals at Bank of Granite?

  8. I am aware of all the various products and services that Bank of Granite has to offer. i.e. Mortgages, Wealth, Personal and Business Banking.

    • Strongly Agree
    • Agree
    • Neither Agree nor Disagree
    • Disagree
    • Strongly Disagree
    • Does Not Apply

  9. If or when a problem arises, I can always count on Bank of Granite to reach a fair and satisfactory resolution.

    • Strongly Agree
    • Agree
    • Neither Agree nor Disagree
    • Disagree
    • Strongly Disagree
    • Does Not Apply

  10. How likely are you to continue banking with Bank of Granite over the next 12 months?

    0 to 10 where 0 = "Not at All Likely" to 10 = "Extremely Likely"

  11. How likely would you be to recommend Bank of Granite to a friend / colleague?

    0 to 10 where 0 = "Not at All Likely" to 10 = "Extremely Likely"

  12. Is Bank of Granite your 'Primary Financial Institution'?
    (A person's 'Primary Financial Institution' is the one they use most often
      for services like checking and saving accounts, loans, credit and debit cards.)

         

  13. Is there anything else you would like to share with us?



Thank you for taking the time to complete our questionnaire. We'd love to know who you are. Please complete the following information. All responses will remain confidential.

  Optional     If you wish to be contacted, complete one or more:
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Address:   Evening Phone:
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